If you receive your order and it isn't what you expected, we're happy to refund your purchase- just send the merchandise you'd like to return back to us within 30 days of your order along with a copy of the invoice.
We can only accept returns on new, unused merchandise still in the original packaging. Needles, crochet hooks and patterns are not returnable.
Refunds will be for the full amount of your order minus any shipping costs incurred if your order is no longer over our Free Shipping threshold. If your entire order is returned, the actual cost of original shipping will be subtracted from your refund.
Please allow up to 4 weeks for returns/exchanges to be processed.
Mail returns to:
Fleece & Harmony
3130 Garfield Road
Belfast PE C0A 1A0
We want to keep our return policy flexible so you can feel comfortable buying yarn online, which we understand is a big decision, however, abuse of this policy may result in a loss of return privileges.
If you send back items that are ineligible for return (due to complaints regarding the general nature of hand dyed artisanal yarn such as: skein matching, dye jobs, and tangling of skeins), you will be given the option to have them shipped back to you at your expense or disposed of as we see fit.
If you need to exchange a flawed skein for another of the same item, please send us an e-mail with your name, e-mail address, order number, and information about the issue. We will replace the item at our expense and issue you a credit for return shipping to us. Exchanges due to complaints regarding the nature of hand dyed artisanal yarn such as: skein matching, dye jobs, and tangling of skeins will be charged shipping fees if returned merchandise is deemed to be in saleable/knittable condition.
For all other exchanges - simply return your new, unused yarn to us via the return policy above and place an order for the new yarn you would like. You do not need to wait for your return to be processed before placing the order for the new yarn.